Shipping & Handing

At KELLY STORE, we understand that receiving your order is an important part of your shopping experience. We work to process and ship orders as efficiently as possible while providing clear information about shipping and delivery.

This Shipping & Handling Policy explains how orders are processed, prepared, shipped, and delivered when you purchase products from KELLY STORE.

By placing an order through our website, you acknowledge and agree to the terms outlined below.

1. Order Processing

After your order has been successfully placed and payment has been authorized, we begin processing your order.

Order processing may include:

Payment verification
Product availability confirmation
Quality inspection
Picking and packing
Preparing shipping documentation
Handing the package to the applicable shipping carrier

Please allow reasonable processing time before your order is shipped.

Processing times may vary depending on product availability, order volume, holidays, weekends, promotions, and other circumstances.

During periods of high order volume, processing may take longer than usual.

2. Shipping Time

Once your order has been processed and shipped, delivery time depends on the shipping method selected at checkout, the destination, the shipping carrier, weather conditions, and other factors outside our direct control.

Estimated delivery times displayed at checkout are estimates rather than guaranteed delivery dates.

Please keep in mind that weekends, holidays, severe weather, carrier delays, and other unforeseen circumstances may affect the actual delivery time.

We recommend placing your order in advance if you need your items for a specific event or date.

3. Shipping Charges

Shipping charges, if applicable, will be displayed during the checkout process before you complete your purchase.

The shipping cost may vary depending on factors such as:

Delivery destination
Package size or weight
Selected shipping method
Number of items ordered
Promotional offers
Other applicable shipping conditions

Please review the final shipping charge shown at checkout before submitting your order.

4. Order Confirmation

After completing your purchase, you should receive an order confirmation using the email address provided during checkout.

Your order confirmation may contain information such as:

Order number
Products purchased
Quantity
Shipping address
Billing information
Order total
Shipping information

Please review your confirmation carefully.

If you notice an incorrect shipping address or other important information, contact us as soon as possible.

5. Shipping Confirmation and Tracking

When your order has been shipped, you may receive a shipping confirmation containing available tracking information.

If tracking information is provided, you can use the applicable carrier's tracking system to monitor the progress of your package.

Please understand that tracking information may take some time to become active after the package has been handed to the carrier.

In some cases, tracking information may not update immediately while the package is moving between facilities.

6. Shipping Address

Customers are responsible for providing accurate and complete shipping information at checkout.

Please carefully review:

Full name
Street address
Apartment, suite, or unit number
City
State or province
ZIP or postal code
Country
Phone number, where required

KELLY STORE is not responsible for delays or delivery problems caused by incorrect, incomplete, or outdated shipping information provided by the customer, except where otherwise required by applicable law.

7. Address Changes

If you need to change your shipping address after placing an order, please contact us as soon as possible.

Email: rosalesmatt994@gmail.com
Phone: +1 469-920-4890

We will make reasonable efforts to accommodate an address change if the order has not yet been processed or shipped.

However, we cannot guarantee that an address change will be possible once an order has entered processing or has been handed to the shipping carrier.

If an order has already shipped, you may need to contact the carrier directly regarding available delivery options.

8. Delayed Shipments

Although we work to process orders efficiently, shipping and delivery times may occasionally be affected by circumstances beyond our control.

Possible causes of delays include:

Severe weather
Natural disasters
Holidays
Carrier disruptions
High shipping volume
Incorrect address information
Customs processing
Transportation delays
Unexpected operational issues
Other events outside our reasonable control

If your package appears to be delayed, please first check the latest tracking information provided by the shipping carrier.

If you believe there is an unusual delay, you may also contact us for assistance.

9. Lost Packages

If your tracking information has not updated for an extended period or indicates that a package may have been lost in transit, please contact us.

We may request information such as:

Order number
Tracking number
Shipping address
Date of purchase
Relevant communication with the shipping carrier

We will make reasonable efforts to assist with the situation and may work with the applicable shipping carrier to investigate the shipment.

The resolution of a lost package may depend on the carrier's investigation, tracking information, insurance coverage, and applicable law.

10. Delivered but Not Received

If tracking information indicates that your package has been delivered but you cannot locate it, we recommend taking the following steps:

Check around your delivery location.
Check with household members.
Check with neighbors or building management, where appropriate.
Review any delivery instructions or carrier notifications.
Contact the shipping carrier directly.
Contact KELLY STORE if you need additional assistance.

Please note that KELLY STORE cannot guarantee recovery of packages that are confirmed as delivered by the shipping carrier.

11. Damaged Packages

If your package arrives visibly damaged, please inspect the contents as soon as reasonably possible.

If the product inside is damaged, contact us promptly.

Please provide:

Your order number
A description of the damage
Clear photos of the damaged product
Photos of the shipping package and packaging materials

This information may help us and the shipping carrier investigate the issue.

Please keep the original packaging until the matter has been reviewed, as it may be required for a shipping claim.

12. Incorrect or Missing Items

If you receive an incorrect product or believe that an item is missing from your order, please contact us as soon as possible.

Please provide your order number and a description of the issue.

Photos of the package, shipping label, and items received may also be helpful.

We will review the order information and work with you to determine an appropriate solution.

13. Returned or Undeliverable Packages

A package may be returned to the sender for reasons including:

Incorrect or incomplete address
Missing apartment or unit number
Recipient unavailable
Package refusal
Delivery restrictions
Failure to collect the package
Other carrier-related circumstances

If a package is returned to us, we may contact you using the information provided with your order.

Additional shipping charges may apply if the package needs to be shipped again because of incorrect or incomplete information provided by the customer, where permitted by applicable law.

14. Multiple-Item Orders

If your order contains multiple products, your items may be shipped together or separately depending on product availability, fulfillment arrangements, package size, or other operational considerations.

If an order is shipped in multiple packages, you may receive separate tracking information.

You will not necessarily receive all products at the same time.

15. Pre-Orders and Backordered Products

If a product is identified as a pre-order or backordered item, its estimated shipping timeframe may differ from regular products.

Any applicable estimated timeframe will be communicated on the relevant product page or during the ordering process where possible.

If your order contains both available products and pre-order or backordered products, fulfillment arrangements may vary.

Please review the product information carefully before completing your purchase.

16. International Shipping

If international shipping is available for your destination, additional delivery time and costs may apply.

International shipments may be subject to customs procedures, import duties, taxes, or other charges imposed by the destination country.

Unless otherwise stated at checkout, these charges may be the responsibility of the customer.

Customs requirements vary by country, and KELLY STORE cannot guarantee how quickly a package will clear customs.

Customers are responsible for providing accurate information required for international delivery.

17. Customs, Duties, and Taxes

For international orders, the destination country may impose customs duties, import taxes, VAT, brokerage fees, or other charges.

These charges are determined by the applicable authorities and may vary depending on the destination, order value, product classification, and local regulations.

Unless explicitly stated otherwise during checkout, such charges are not necessarily included in the product or shipping price.

Please contact your local customs authority if you have questions about potential import charges before placing an international order.

18. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions.

If we are unable to ship an order to the address provided, we may contact you to discuss available options.

In some cases, an order may need to be cancelled and refunded if delivery cannot reasonably be completed.

Any applicable refund will be handled in accordance with our Return & Refund Policy and applicable law.

19. Holiday and Peak-Season Delays

Shipping and processing times may be longer during periods of increased order volume, including major holidays, promotional events, seasonal sales, and other peak shopping periods.

We recommend ordering early if you need your products by a particular date.

Delivery estimates provided during checkout are not guarantees unless explicitly stated otherwise.

20. Shipping Communication

We may contact you using the email address or phone number provided at checkout regarding:

Order confirmation
Shipping updates
Tracking information
Delivery issues
Address verification
Customer service matters
Other information necessary to complete your order

Please make sure your contact information is accurate when placing your order.

21. Customer Responsibility

Customers are responsible for:

Providing accurate shipping information
Reviewing order information before payment
Monitoring available tracking information
Responding to carrier delivery requests when necessary
Paying applicable customs charges for international shipments, where required
Contacting us promptly if there is a problem with an order

Providing accurate information helps us process and deliver your order more efficiently.

22. Contact Us

If you have questions about shipping, order processing, tracking, delivery, or any other shipping-related issue, please contact us.

KELLY STORE